Whatfix: Interactive Guides and Walkthroughs for User Onboarding, Training, and Support
Whatfix is a digital guidance and engagement platform developed by Whatfix for the Chrome browser. It provides in-app interactive guides and walkthroughs to ease user onboarding, reduce training efforts, and improve support. With Whatfix, companies can deliver modern and easy onboarding experiences, effective training sessions, and better support to their users.
One of the key features of Whatfix is its personalized user onboarding. Users can access personalized and contextual in-app content that simplifies the use of software applications. Step-by-step walkthroughs guide users through activities within the system, ensuring a smooth onboarding process.
Additionally, Whatfix offers in-app help and guidance, eliminating the need for users to approach support staff for "how-to" queries. The help content can be personalized based on the user's location within the application, providing relevant information whenever needed.
Furthermore, Whatfix supports on-the-job learning with its automatically-generated multi-format content. This content, including videos, PDFs, and slideshows, can be integrated with learning management systems (LMS) using SCORM integration. This allows organizations to create engaging and effective training materials for their employees.
Overall, Whatfix is a valuable tool for companies looking to enhance user onboarding, streamline training processes, and provide better support to their users. With its easy-to-install browser extension and compatibility with all web-based applications, Whatfix offers a personalized and intuitive experience for users.
